Logistics and transportation policies

Welcome to GW Cross border Mall! We are committed to providing you with high-quality, safe and reliable health products, and providing you with global delivery services. Here, you can easily purchase our products and learn about our shipping policies and processes.

Delivery policy:

1. Delivery Scope: We provide global delivery services, covering multiple countries and regions. No matter where you are, we will do our best to deliver the product to you.

2. Delivery cost: The delivery cost is calculated based on the destination and order weight. On the settlement page, you can view the specific delivery fees and choose the most suitable delivery method for you.

3. Delivery time: We will process your order as soon as possible and arrange for delivery. The delivery time varies depending on the destination. Generally, the order is shipped within 1-2 working days after confirmation, while international delivery takes 5-20 working days.

Delivery process:

1. Order: After selecting the product you need, add it to your shopping cart and complete the checkout process. Please ensure that you provide accurate shipping address and contact information.

2. Order processing: We will process your order as soon as possible and prepare for shipment. Once the order processing is completed, you will receive a confirmation email containing order details and estimated delivery time.

3. Delivery: We will choose the most suitable delivery method and deliver the product to the delivery address you specified. You can track your package during the delivery process using the provided tracking number.

4. Receipt: Please sign for the package upon receipt and carefully check if the product is in good condition. If you have any questions, please contact our customer service team in a timely manner.

Frequently asked questions:

Does it provide international tracking services? Yes, we will provide you with an international tracking number so that you can keep track of the delivery status of your package at any time.

2. Do you provide return and refund services? Yes, if you are not satisfied with the received product or have any quality issues, please contact us within 7 days of receiving the package, and we will provide you with return and refund services.

Notes:

1. In case of major shopping events such as Double Eleven or Christmas, or force majeure factors such as severe weather or traffic control, the arrival time of orders may be delayed. Please understand.

2. Please ensure that the shipping address you provided is accurate and accurate to avoid affecting order delivery.

3. We will provide order logistics tracking function, but due to the delayed synchronization of logistics company information, there may be update delays. We apologize for any inconvenience caused.

If you have any questions about the delivery information or need further assistance, please feel free to contact our customer service team at any time. Thank you for choosing GW Cross border Mall. We look forward to providing you with high-quality products and global delivery services!